Shipping policy

Shipping Policy

1. General Information
This Shipping Policy applies to all orders placed on our website. We are a UK-based supplements company committed to delivering your products efficiently and securely. By placing an order with us, you agree to the terms outlined in this policy.

2. Processing Time
Orders are typically processed within 1-2 business days (excluding weekends and public holidays). If an order is placed after 1 PM, it will be processed on the next business day. During peak periods, processing times may be extended.

3. Shipping Methods & Delivery Times
For shipments to the UK allow 4-5 working days.

Delivery times and costs vary based on location and will be calculated at checkout.

4. Shipping Restrictions

We currently ship only within the UK and select international destinations.

Some products may be subject to restrictions due to local regulations. It is the customer's responsibility to ensure that the ordered supplements comply with their country's import laws.

5. Tracking Your Order
Once your order has been dispatched, you will receive an email confirmation with tracking details. You can track your package using the provided link.

6. Delayed or Lost Shipments
If your order is delayed beyond the estimated delivery window, please contact our customer support team. We are not responsible for shipping delays caused by factors outside our control (e.g., postal strikes, adverse weather conditions, or customs delays for international orders). If your package is lost in transit, we will work with the courier to resolve the issue as quickly as possible.

7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange for a replacement or refund as necessary.

8. Changes to Your Order
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, modifications may not be possible.

9. Contact Information
For any shipping-related inquiries, please reach out to our team via email at info@anjin.shop.